Pionex™ is where smart, automated crypto trading meets enterprise‑grade security. Sign in to your account to resume running grid bots, DCA strategies, and manual trades — all within a lightweight, responsive dashboard built for speed. Whether you're reconnecting to a strategy or checking your portfolio, our login flow keeps things simple and secure.
Always verify the domain, enable 2FA, and confirm withdrawal whitelist settings. If you see unusual activity, contact Support immediately.
If you lose access to your 2FA device, follow our recovery process: (1) use your backup codes; (2) submit a verification request with ID; (3) enable account protections after recovery. Our support team aims to respond promptly — include your account email and a brief description of the issue.
Q: How do I enable 2FA?
A: After login, go to Security → Two‑Factor Authentication and follow the steps to pair an authenticator app.
Q: Is my bot data safe?
A: Bot parameters are stored encrypted; trades are executed through your exchange credentials or internal matching engines.
Q: Can I use a hardware key?
A: Yes — Pionex™ supports FIDO2 security keys for an extra layer of protection.